CRM with Text and Email Features: Top 10 for 2024
Sep 26, 2024
We tried every customer relationship management (CRM) software on the market to compile this list of the best CRM with text and email features. Read on to learn more.
Top 10 CRM Tools with Text and Email Features
Here are the 10 best CRM platforms with text and email components on the market:
1. Subsync
Subsync is a cutting-edge CRM platform designed for home service businesses, offering an all-in-one solution for managing lead prospecting, sales outreach, and customer relationships. It stands out for its comprehensive communication tools that streamline messaging across multiple channels, making it the best choice for optimizing sales and marketing efforts.
Key Features:
Automate outreach via email, text, phone, and physical mail.
Centralized inbox for managing all client communications in one place.
Advanced scheduling for booking high-value meetings efficiently.
AI-driven local lead generation tailored for home services.
End-to-end marketing automation to enhance sales funnel efficiency.
2. Salesmate
Salesmate is a versatile CRM that simplifies customer relationship management with powerful SMS and text messaging capabilities. It offers extensive automation features that make managing and optimizing communications effortless.
Key Features:
Personalized text messaging with automation.
Bulk SMS campaigns for reaching larger audiences.
Text scheduling to optimize message delivery times.
Shared inbox for managing all text communications.
Integrated SMS analytics for campaign performance insights.
3. Shape CRM
Shape CRM is designed to provide seamless sales and marketing communication, with a strong focus on SMS automation and personalized bulk texting. Its robust feature set ensures compliance and efficiency in managing customer interactions.
Key Features:
Automated text messaging with personalized templates.
Bulk SMS sending with segmentation for targeted campaigns.
Compliance with texting regulations to ensure message delivery.
Centralized text messaging inbox for streamlined communication.
Integration with third-party apps for enhanced functionality.
4. Klaviyo
Klaviyo is a powerful marketing automation platform that excels in SMS marketing, offering advanced segmentation and workflow automation. It integrates SMS with email and other channels to provide a cohesive communication strategy.
Key Features:
SMS marketing automation with pre-built workflows.
Advanced customer segmentation for targeted messaging.
Two-way SMS communication for interactive campaigns.
Dynamic SMS subscribe links for easy list building.
Integration with email campaigns for cross-channel communication.
5. Agile CRM
Agile CRM offers a comprehensive suite of sales and marketing tools, with advanced SMS capabilities tailored for small to midsize businesses. It excels in automation and keyword text messaging, making it ideal for mobile marketing.
Key Features:
SMS sales automation with autoresponders and drip campaigns.
Keyword text messaging for interactive communication.
Customizable SMS templates for personalized outreach.
Integration with phone and email marketing tools.
GDPR compliance for secure text messaging.
6. Close
Close is a CRM built for sales teams, providing integrated SMS, email, and calling functionalities to enhance communication and follow-up efficiency. Its user-friendly design supports real-time tracking and seamless multitasking.
Key Features:
Built-in one-click SMS for quick communication.
SMS scheduling and bulk messaging for effective outreach.
Integration with email and phone for unified communication.
Real-time SMS tracking and follow-up reminders.
Compliance with North American texting regulations.
7. ActiveCampaign
ActiveCampaign is a marketing powerhouse, known for its ability to create complex SMS marketing sequences and integrate seamlessly with other tools. It offers robust automation and analytics to optimize customer engagement.
Key Features:
SMS marketing automation with custom workflows.
Pre-built SMS recipes for common marketing scenarios.
Two-way SMS communication through integrations.
Detailed SMS performance analytics.
GDPR and SOC 2 compliance for secure messaging.
8. Keap
Keap is designed for small businesses which offer robust SMS automation and CRM features that simplify customer interactions. It focuses on enhancing engagement through personalized messaging and comprehensive tracking.
Key Features:
Automated SMS triggered by customer actions.
Personalized bulk SMS campaigns.
Two-way SMS communication for ongoing customer engagement.
Integrated tracking and reporting for SMS campaigns.
User-friendly interface for easy setup and use.
9. Zoho CRM
Zoho CRM integrates SMS functionality within its extensive suite of sales and marketing tools which offer a versatile solution for businesses of all sizes. It provides strong automation and compliance features to streamline communication.
Key Features:
Automated SMS campaigns with customizable templates.
Two-way SMS communication for real-time interaction.
Integration with email and phone communication tools.
Compliance with global texting regulations.
Advanced segmentation for targeted messaging.
10. HubSpot CRM
HubSpot CRM offers SMS capabilities through integrations with third-party tools, complemented by powerful automation workflows. It is a comprehensive platform that combines marketing, sales, and customer service in one place.
Key Features:
Integrated SMS marketing through third-party apps.
Workflow automation for SMS campaigns.
Centralized communication inbox for managing texts.
Detailed reporting on SMS campaign performance.
Seamless integration with HubSpot's marketing tools.
Comparison of CRM Applications with Text and Email Features
Here is a comparison of the best crm tools with email and text features that you can consider:
What is a CRM Tool with Email and Text Components?
A CRM tool with email and text components is a software platform that enables businesses to manage customer relationships by automating and integrating communication through both email and text messaging channels. It streamlines the process of reaching and engaging customers.
Example: A home services company uses Subsync to automatically send appointment reminders via text and follow-up emails to customers which ensures consistent communication and higher engagement rates.
We hope that our list of CRM platforms with text and email features has helped you choose a solution for your business. Think, we missed a software? We would love to hear your opinion!
If you enjoyed this article, you might also like our articles on the best AI driven CRM tools and pool CRM applications.
